Payments & Refund Policy

Deposits and Transactions

• Deposit Process: To participate in certain games on Dragon Grid, you must purchase credits, which can be used within our platform. Deposits for these credits can be made using the available payment methods on our website, including credit cards, debit cards, and other authorized payment processors. Each 1 EUR is equivalent to 100 credits in play money.
• Authorized Use: By making a deposit, you confirm that you are the rightful owner of the payment method used and that the funds belong to you or are legally under your control.
• Minimum and Maximum Limits: Dragon Grid may set minimum and maximum limits for credit purchases. These limits will be displayed clearly during the deposit process.
• Currency: All transactions for purchasing credits will be processed in EUR, unless stated otherwise. Your payment provider may apply currency conversion fees if you are using a different currency.
• Purchase Fees: Dragon Grid does not charge additional fees for purchasing credits. However, your payment provider may impose its own transaction fees.

Security and Policy Updates

• Fraud Prevention Measures: To protect users, Dragon Grid implements advanced security measures to detect and prevent fraudulent activities. Accounts found or suspected to be involved in fraudulent, illegal, or unauthorized transactions may be suspended or permanently terminated.
• Account Security Responsibility: You are responsible for keeping your account secure, including protecting your login credentials. If you suspect unauthorized access to your account, you must notify us immediately.
• Amendments to This Policy: We reserve the right to modify this Payments and Refund Policy at any time. Updates will be posted on our website and will take effect immediately upon publication. Your continued use of our services signifies your acceptance of any changes.

Refund Terms